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General Information and Frequently Asked Questions
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Before Ordering
What is the minimum amount I can order?
UK Customers: Most fabrics and wide laces have a minimum of just one metre. Narrow laces and trimmings, and other small items may have greater minimums. There is no minimum order value for UK customers.
Non-UK Customers: The minimum total value for orders with lace only (no fabrics) is £50 (GBP). The minimum total value for orders which include fabric is £100. The minimum amount of any one item is the same as for UK customers (see above).
Can I obtain samples?
Yes, for most fabrics and laces we can supply a small number of free samples on request. We can also supply larger samples or hangers for many items, to borrow or buy. A deposit may be required for hangers supplied on loan. Order samples on the Enquiry Forms via Contact Us.
What are delivery charges for Smaller Orders?
For all UK destinations, including offshore islands, Northern Ireland, and the Channel Islands, delivery charges normally vary between £4.75 and £6.90, depending on how urgent your order is.
Other destinations are charged according to cost.
What are delivery charges for Larger Orders?
For most mainland UK destinations, except the Scottish Highlands and Islands, delivery charges normally vary between £10.20 and £13.30, depending on how urgent your order is.
Other destinations are charged according to cost.
What are delivery times?
Most items are in stock at any one time and if an urgent order is placed before 12 noon we can usually despatch the same day; but if your requirement is especially urgent, please contact us to check availability as early as possible. Non-urgent orders are usually despatched within 3 days.
Please bear in mind that it is possible for some items, especially laces and patterned fabrics, to be out of stock for many weeks when waiting to be remade.
How can I order?
You can order via the Order button at the top of most pages, by telephone, email, fax, or post.
First make your enquiry via our Contact Us forms. We can then supply samples with prices. Once you know the amounts you would like to order we can give you a total price, including delivery charge. To order by post or fax, we can supply an order form.
How can I pay for my order?
We accept payment by most major credit and debit cards, internet or telephone bank transfer, PayPal, Bank Giro Credit (over your bank counter), telegraphic transfer, and cheque. Please note that orders paid by credit or debit card must normally be delivered to the cardholders address. If this is a problem, please contact our sales office to discuss the requirements for delivery to other addresses. Please do not send Credit or debit card details by email.
The banks make charges for most methods of payment such as Credit cards, bank transfers, PayPal, etc, which we must pass on as a small surcharge. We make no surcharge for UK Debit cards.
Do you have a shop?
We don't have a shop as such, but we do have a showroom at our factory.
Please note that you must make an appointment before visiting the showroom.
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